Digital Transformation in Public Services: Digitization, AI and Inclusion
summary
The talk examines digitizing public services in France, focusing on dematerialization, AI, and digital inclusion. It presents four concrete case studies from a design team showing how they tackled access barriers and evaluates whether AI can help make public services more inclusive while balancing innovation and accessibility.
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chapters (11)
- 0:00Digitization in public services
- 1:06User-centered approach
- 2:30Digital inclusion challenges
- 4:37Generative AI limits
- 6:21AI bias and inequalities
- 8:07AI explainability
- 10:12Diversity in teams
- 12:39Inclusive metrics
- 14:46Ethical design
- 15:48Inclusive actions
- 17:14Accessibility for disabilities
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