Designing Digital Experiences for Travel
summary
Air travel handles 297 million passengers a year (2019) and the talk lists concrete solutions: Stuttgart airport uses AI and machine learning to predict queue build ups, LNER uses heat‑sensor seat maps to show empty spaces in real time, and companies like Sequestum work with Gatwick on streamlined security. Built systems include Vision‑Box touchless totems, Mapstead wayfinding, AirPortr luggage pickup from home, and Etihad with illenium and AWS creating the Voyager biometric kiosk to enable biometric boarding and reduce queuing while enabling personalized offers.
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