Being an empathetic company
summary
Company claims a simple formula: what you do compounded by how you do it — combine empathetic people and predictive tech to earn trust. Built weekly in‑home visits with dedicated home managers who hold customers’ keys, a one‑dashboard app with a single “ask anything” button, SOPs written by employees, and W‑2 employment instead of contractors. Operations run in Boston, New York and San Francisco, won TechCrunch Disrupt, and touts being the only company with the key to customers’ homes by making employees the primary customer.
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