Start by Being Honest
summary
The talk argues that starting with honesty prevents small deceptions from becoming systemic problems, and presents two experiments: a die-roll study where immediate reporting was mostly truthful but delayed reporting increased lies, and a sales study where informing buyers that sellers had incentives or had made mistakes reduced trust. Recommended practices include praising truthful reports, treating failures as learning opportunities, jointly creating realistic plans for risky features, and escalating blockers to adjacent teams when people cannot speak up.
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chapters (7)
- 0:00Introduction
- 1:29Honesty in organizations
- 6:52Why lies happen
- 12:54Unconscious dishonesty
- 17:50Solving dishonesty issues
- 18:11Start with yourself
- 19:16Q&A
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