How you tell the story matters: telling better stories and making better technologies
summary
Claim: narratives shape what gets built, who gets credited, and how users behave — origin stories omit designers like Susan Kare, Fairchild’s Navajo factory scaffolds modern outsourcing, and the Casio F91W (manufactured for 20 years, sold in the millions) gets people flagged as terrorists. Methods used: empathy mapping, design‑thinking workshops, user research (password drawings) and archival analysis of Facebook photo uploads. Built examples: Disney’s MagicBand tracking and quantified‑self devices that persistently record lives. Desired outcome: community control over archives and empathy mapping in product specs.
AI-written summary · about
chapters (6)
- 0:00Start
- 9:06WHY (YET ANOTHER) TALK ABOUT STORIES?
- 18:34STORYTELLING IS A RELATIONSHIP... AND RELATIONSHIPS ARE INTERACTIVE
- 21:22STORYTELLING AND COMMUNITY ARCHIVING
- 23:54SPECIFICATIONS AND CRAFT
- 26:29WHAT WOULD OUR DATA FUTURES LOOK LIKE IF WE COULD CONTROL THE VERSION?
