Community Moderation: you can't always halt a flamewar with one raised eyebrow...
summary
Concrete tactics and limits: use moderated posting for repeat rule-breakers, create an off-topic side list to divert cat and beer threads, require ops in IRC and a private moderator channel so moderators can coordinate. Pick rules that match platform capabilities — Mailman, Twitter, Reddit, Dreamwidth all offer different tools — and be explicit about enforcement: delete tweets, remove users, use community flagging, or promote/demote posts. Soft moves include private redirects and concise summaries to defuse flame wars.
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chapters (17)
- 0:00Community moderation intro
- 1:36Moderation misconceptions
- 5:33Power structures in moderation
- 8:01What moderation is
- 9:04Key moderation strategy
- 12:54Designing community rules
- 15:49Selecting moderators
- 20:44Moderator communication
- 25:19Iterating moderation
- 27:06User feedback and rules
- 31:21Moderation tools
- 33:11Soft moderation guide
- 35:38De-escalating conflicts
- 38:28Handling emotions
- 40:55Moderator biases
- 41:56Enforcing bans
- 43:21Q&A
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