More than words: Reviewing and updating your information architecture
summary
Create a content map of the top three levels (spreadsheet or table), classify pages by DITA: concepts/tasks/reference, and run one‑on‑one interviews plus a short survey to learn real reader goals. Do a quick 3‑2‑1 scoring user‑task matrix to find critical paths, then pick an MVP: flatten the hierarchy, add keywords/related‑content and a reliable site search, implement changes incrementally, and measure outcomes (dwell time, broken‑link incidents, search success) to validate and iterate.
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chapters (31)
- 0:00Intro
- 0:36Moving to Australia
- 1:03Architecture
- 2:30Bad real estate photos
- 2:58Fixtures and fittings
- 3:20Writing great words
- 4:01What you already have
- 4:20Creating a content map
- 5:13Viewing the content map
- 6:16Content types
- 7:02Reference
- 7:18Mixed content
- 8:01Turn around
- 8:16Who is reading
- 9:25A secret
- 12:00Direct feedback
- 12:43What readers want
- 14:09User task analysis
- 17:09Critical path analysis
- 19:33Documentation
- 20:18Navigation
- 21:45Ideas
- 22:33Implementation Plan
- 22:58Resources
- 23:30Minimum viable product
- 24:11Being disappointed
- 24:54Putting the work in
- 25:22Measure your success
- 26:06Have your ideas challenged
- 26:19Listen to your readers
- 26:55Outro
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