Engineering Kindness
summary
Argues that intentional artifacts change culture: a tiny sensible defaults repo (folders + README + short MDs) captures on‑ramp norms, a structured incident form (about nine fields) separates announcements from remediation, and lightweight decision tech groups let people close to problems make async decisions without manager relay. Claims these practices reduce lost context, speed cross‑team work, and make empathy a repeatable engineering pattern rather than vague exhortation.
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chapters (10)
- 0:00Intro
- 1:00About me
- 2:50Thought experiment
- 10:22Community gardening
- 12:20Incident reporting
- 17:30Communication patterns
- 21:22Bonus points
- 25:09Pruning
- 26:30Dont let things faster
- 27:12The value of empathy
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57mCompassion ++: Soft Skills for Hard Problems
26mThe Other Side of Empathy