The Future of Federal Financial Management Systems
summary
Department of Labor replaces a 20‑year‑old batch financial system with a shared services provider deployment (partner named as GCE) built in 18 months and pushed live in January, but experiences vendor patches that break integrated flows, a three‑month rollout delay, eight months of operational issues, and a prior failed attempt that cost $55 million. Lessons: automation forces cross‑system process changes, training backlogs require crash courses, and an integrated test environment plus executive process owners are essential to avoid broken interfaces.
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chapters (7)
- 0:00The Department of Labor challenge
- 1:08Adopting shared services
- 2:37Implementation challenges
- 3:36Lessons in system integration
- 5:39Governance and oversight
- 7:14The impact of perception
- 8:28Reflections and conclusions
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