Barriers to Social Media Use by Congress
summary
Congressional social media uptake shows lots of accounts but little constituent engagement and frequent partisan or staff-driven posts, with examples like Congressman Tim Johnson still making 100 phone calls a day while Danny Davis has no accounts and a mistaken Barton tweet goes out from a staffer. Research finds 44% of Americans contact members and 84% via third parties, producing a broken filter that floods offices with about 3,000 emails per day. A platform at pobox.com aims to aggregate and surface genuine constituent sentiment for staff use.
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