Empowerment and Innovation - A New...
summary
Claim: building platforms is easy but driving use is the bottleneck, with 80% of needed data already trapped in PeopleSoft SharePoint Outlook and institutional memory at risk as agencies must hire ~200,000 over ten years. Example: an internal platform (hell.bot.com) and a 23,000-person firm skills inventory prove value when adoption is high. Recommendation: invest in change management drives adoption, integrate into enterprise search and workstreams, and create a skills and tacit-knowledge registry to reuse expertise.
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