Are You Really Delivering Customer Value?
summary
Value stream mapping applied to a software group exposes 16 weeks lead time with only 16 days of touch time, AR 1% and 7% → 38% complete and accurate information. Leaders run a 2–3 day mapping workshop, redesign roles, cut batch sizes, ban switching across many projects, reintroduce pairing and form cross‑functional teams. Over ~5 months lead time falls to 12 days, process touch time to 5 hours, throughput jumps from 24 to 73 projects per year with no added headcount and noticeably higher morale.
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chapters (17)
- 0:00Introduction
- 1:25Lean Management Basics
- 2:12Quality
- 3:28Money
- 4:10Speed
- 4:42Value Stream
- 5:18Silos
- 5:49Value Stream Mapping
- 7:24Value Stream Analysis
- 13:15Value Stream Map
- 15:17Current State
- 18:16Switch Tasks
- 18:37Do Fewer Things
- 19:04Example
- 19:39Future State
- 21:15Blog Post
- 22:09Work Through a Value Stream
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