Agile/Dawie Ruined My Life
summary
Westpac New Zealand starts with culture first, runs an OHI by McKinsey engagement survey, and codifies a team‑made culture statement. Partners including IBM and Chef provide tooling and coaching while teams choose practices. Results: engagement rises from 53% into the top quartile, frontline‑affected downtime falls from ~7,000 to ~1,000 minutes, run efficiency improves ~9% year‑on‑year, turnover holds around 18.5%, and the $120M change portfolio delivers more value with ~$45M additional capacity unlocked — waterfall work phased out.
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chapters (12)
- 0:00Intro
- 0:46Who are we
- 1:49Why is the story interesting
- 2:29How did you know they were miserable
- 4:19Failed organizational transformations
- 5:31Great days at work
- 9:31A single unifying statement
- 11:39The momentum started building
- 12:23Where are we today
- 16:43Lessons learned
- 20:43The bigger picture
- 22:56The hardest part
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