Best Practices for Availability
summary
Company asks 100+ distributed SaaS teams to meet SLAs without extra budget; response is a co-created Best Practices for Availability document and two instruments: a maturity model and a failure mode analysis based on Six Sigma across 13 problem domains. Piloting six high-performing teams (each at 99.99+% uptime) produces a heat‑map visualizing probability and outage‑minute impact, a central SLA dashboard, mandatory service enrollment, and ongoing resubmissions — a measurable program that identifies riskiest domains and drives engineering and management investment.
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chapters (9)
- 0:00Introduction
- 3:25How to get teams to work with you
- 6:22Key points
- 9:48Teams
- 11:55Culture
- 15:55Service Management
- 18:45Predictive Exercise
- 21:25Course Instrument
- 23:55Future Work
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