What Does it Mean to Lead IT?
summary
Argues CIOs stop controlling IT and instead assign measurable goals, not specs, to teams; at USCIS a team is tasked to raise human reviewer throughput from 70 cases/day and automated handling above 98.6%, and explores code, UX or process changes until the metrics improve. Uses DevOps cross‑functional teams (devops + ops + sec + business) experimenting with hypotheses, reporting results every two weeks, while leadership removes impediments and takes responsibility for the business outcome. Results: early experiment shows the approach works.
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chapters (4)
- 0:00Start
- 9:56How Do We Know if the Cio Is Doing a Good Job
- 15:26The Agile Approaches
- 21:59Blessing the Team
