The dangers of focusing on output vs outcome
summary
Argues that companies still manage like factories, measuring output not outcome, and that changing to decentralized decision-making reduces delay and stress. Uses live audience polls and historical examples: Netflix’s Qwikster decision triggers a 30% stock drop and loss of 800,000 subscribers. Recommends concrete practices — set WIP limits, measure team throughput not individuals, swarm on outliers, share roadmaps, and delegate the “what” not the “how.”
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chapters (6)
- 0:00Start
- 14:05SCENARIO: WHO MAKES THE DECISION?
- 17:43BEHAVIOR CHANGE Decentralired Decision Making
- 28:14SCENARIO: WHO DOES THE MOST?
- 36:14BEHAVIOR CHANGE FIND THE WHY / THE GOAL / THE OBJECTIVE
- 40:50Qwikster
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