Dynamic duos: How design pairing helps Zendesk make better products
summary
Claim: regular two‑person co‑design sessions using Zoom + screen share and Figma (slides in the Figma community file) replace long reviews by producing tangible work during the meeting, speeding design and cutting reinvention. Outcome data is blunt: 100% felt more connected and 75% chose the highest level of connection in a team survey. Practical setup is simple: find a partner, book recurring time (they use Tuesday mornings), show messy work, iterate together.
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chapters (9)
- 0:00Introduction
- 0:55A cocktail of small to catastrophic events
- 2:18The echo chamber
- 4:34Enter design pairing
- 7:56Why design pairing?
- 15:45Hearing from Team Zendesk
- 17:36Making it work for you
- 21:46A cultural reset
- 24:48Closing
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