Pairing with designers to create a seamless user experience
summary
Designers contribute 100 customer interviews and prototypes; documentation teams add analytics events on UI links and weekly customer visits. Practical techniques include empathy maps, sparring sessions, six-up sketching and user‑story flows on Post‑its. Outcomes are concrete: a list of FAQs from usability tests, event-tracked doc clicks, and documentation experience plans. Works best on lean, data‑driven projects; expect to leave with specific action items and measurable validation rather than vague UX theory.
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chapters (18)
- 0:00Introduction
- 1:08Design team at Lesson
- 2:58Design team experience
- 3:15Design principles
- 5:41Personas
- 6:46Measuring documentation
- 8:31Usability testing
- 10:17Documentation
- 10:28Workshopping
- 16:04Posters
- 19:29Sparring sessions
- 21:24Tips for sparring
- 22:54Workshopping ideas
- 24:41User story
- 26:41Postits
- 27:50Wrapping up
- 29:22Getting started
- 30:33Psychophysics
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