My Bad: Addressing a Faux Pas Without a Fauxpology
summary
Clear recipe for real apologies that emphasizes actions not platitudes: pause, listen, accept responsibility, thank the person doing the emotional labor, and make concrete fixes like delete the tweet or send a corrected email; promise sincere change and follow through. Avoid weasel words and justifications — no "if" or "but" and no "I have a friend" defenses — and never tone police or demand forgiveness. Respect the caller’s labor and treat the moment as a chance to change behavior, not to explain or perform.
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chapters (9)
- 0:00Introduction and setup
- 0:52Why messing up is human
- 2:19First steps after being called out
- 4:54Listening and learning from feedback
- 7:26Key elements of a sincere apology
- 9:14Common apology mistakes to avoid
- 11:41What not to do in an apology
- 14:09Respecting emotional labor
- 15:14Meaningful change after an apology
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