How to Give Bad News
summary
Five minutes and a dozen slides give a playbook: two binaries—personal vs professional and written vs face to face—and concrete rules. Use active language: We lost your data or I screwed up, then apologize clearly—I'm sorry that I did this—and state specific mitigation or next steps and a timeline. If it’s not your fault, restate the objective truth, offer an out, and in written comms start with the problem and clear actions.
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chapters (7)
- 0:00Intro
- 0:14Why am I qualified
- 1:03Best Practices
- 1:31Meet the Person
- 1:59Take Responsibility
- 3:20Its Not Your Fault
- 4:18Bad Business Communication
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