Winning your clients’ trust with Agile project management
summary
Cameron & Wilding applies concrete Agile practices to win repeat clients at The Telegraph Media Group, Sage and The Economist: one chat room per project plus Skype/Hangouts/HipChat reduces developer interruptions and boosts throughput; mandatory pre‑written user stories and tightened grooming cut meeting time; a simple RACI spreadsheet and printed workflow clarify who’s needed when; sprint reports with time breakdowns reveal PM time 10–15% vs some clients 40%; continuous retros that track actions lead to steady improvements and measurable trust.
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chapters (10)
- 0:00Introduction
- 3:03Agile beyond software
- 7:24Trust through transparency
- 13:36Assertiveness in client relations
- 19:19Early role definitions
- 25:47Retrospectives for improvement
- 27:56Cultural barriers in teams
- 31:55Remote workflows
- 33:22Honesty and respect
- 36:15Transparent reporting
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