Bill Albert - UXPA 2017
summary
Proposes a simple UX maturity metric that quantifies team engagement observed during usability testing and suggests tracking it over time as an internal KPI. Explains the metric’s intended use for seeing whether teams absorb user feedback, admits it’s newly designed and not yet piloted, and warns about negative repercussions if reported across projects (low scores can reflect poorly on teams). Offers this as a discussion starter, not a proven tool.
AI-written summary · about
related talks
47mThe Purpose, Importance & Potential Impact of UX Maturity
45mTales Of Developing A UX ROI In Enterprise-Land
25mUX Maturity
46mFundamentals of UX Design and Usability
40mPanel Discussion: What Users Really Want
01h 04mDiscount Usability Testing for Agile Teams
40mUser Experience for Product Managers
24mPanel Talk: Integrating UX for Improved Product Development