More than Smart Speakers: Security and Privacy Perceptions of Smart Home Personal
summary
Semi-structured interviews with 17 Echo/Google Home users and grounded theory coding reveal that users hold incomplete mental models of the SPA ecosystem, often believing data stays only with the vendor or household; many ignore third-party skill and device cloud paths. Only 2 of 10 Echo users set up voice recognition versus all Google Home users. Voice shopping is widely avoided: users cite no product visibility, unclear payment confirmation, and audible PINs; common defenses are turning devices off or disabling features. Recommendations: initial voice-auth setup, clearer transparency, and personalized access controls.
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chapters (18)
- 0:00Introduction
- 0:33Statistics
- 2:31SP Ecosystem Overview
- 3:24Findings
- 4:15Methodology
- 4:44Theory Approach
- 5:05Building Skills
- 5:39Results
- 6:11SBA
- 7:26User Perception of the SOUPS Ecosystem
- 8:21Data Processing
- 9:17Data Storage
- 10:15Data Sharing
- 10:51Users Perception
- 13:20Agents and Threat Types
- 14:10Coping Strategies
- 16:35Gaining Users Trust
- 17:00Disabling Features
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