Human Centred Business Transformation
summary
People are the constraint not code and transformation programs are typically three-quarters reliant on external talent at the start, with a required active transition over two to three years; retraining takes about 3–6 months per role. Success comes from co-locating digital, data and operational teams so insight feeds delivery (Hackney service centre example), measuring real human outcomes (New Zealand shifts from GDP to well‑being) and dedicating roughly 20% of time for learning and experimentation.
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chapters (5)
- 0:00Start
- 1:20Get the skills you need
- 4:11Set your teams up right
- 7:14Focus on outcomes
- 9:23Lead with integrity
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