"Fight for Curiosity"
summary
Claims that curiosity must be paired with execution through a simple framework: apathy, wondering, shipping and intentional curiosity (aim for upper‑right). Recounts how missing product visibility leads to inventing session replay (FullStory, 3,000 customers) and prescribes concrete practices: journey maps, JTBD, one number standups, watch parties, rapid experimentation and time boxing to force decisions. Emphasizes removing data/customer access blockers, aligning risk appetite, and treating curiosity as a measurable muscle.
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chapters (12)
- 0:00Introduction and welcome
- 1:28Curiosity in the apartment sign
- 2:55Why curiosity matters for teams
- 4:18The cow path story and session replay
- 6:47Curiosity-action framework explained
- 9:57Ingredients for curiosity: empathy
- 14:10Ingredients for curiosity: trust
- 16:57Ingredients for curiosity: passion
- 18:43Ingredients for curiosity: access
- 21:52Ingredients for curiosity: customer dialogue
- 23:36Ingredients for curiosity: speed
- 26:28Summary and call to action
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