You don't understand how trust works
summary
Argues that trust comes from the intersection of predictability, safety, self-determination and not from transactional gestures, and offers concrete practices: write decisions down and record the why, make the team the unit of success, give people risky responsibilities with clear success criteria, then debrief. Labels trust as validated not earned, warns the work is slow hard labor, and reports that teams who adopt these steps reduce hiding bad news and increase risk-taking.
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chapters (8)
- 0:00Trust in organizations
- 1:04Transactional trust models
- 2:50Three pillars of trust
- 5:37Predictability builds trust
- 6:21Psychological safety role
- 8:30Self-determination key
- 9:14Breaking zero-trust cycle
- 10:19Conclusion
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