Using Conversational AI to combat the impact of COVID-19
summary
Company repurposes a customer-engagement platform into a citizen-facing conversational AI that government and NGO channels plug into via Facebook, Instagram, WhatsApp and Google search messaging. Deployment for India’s MyGov uses the Sati bot across web and social, reaching about 7 million monthly uniques and roughly 40,000 daily users, backed by an AI stack (NLP, ML, multilingual, stateful) and A/B testing. Other wins: 90% automation of TiVo Stream 4K support tickets, JSON backend integrations and real-time location info for 12,000 shelters.
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chapters (7)
- 0:00Intro
- 0:52COVID-19 has created unprecedented challenges
- 2:55The world's first and only Al-driven omni-channel Citizen Engagement Platform
- 4:33A transformational change in how to engage with, hear from, persuade, and mobilize citizens
- 12:01AMPLIFYING PRODUCT SUPPORT
- 14:12HOW IS THIS DIFFERENT?
- 20:03OMNI-CHANNEL PLATFORM FOR CONVERSATIONAL BRANDS Integrating Conversational Al across the entire citizen journey
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