Conversational AI: Sales and Customer Service Chatbot Use Cases for Small and Medium Sized Business
summary
Argues that SMEs can deploy production chatbots now to cut costs and meet customer expectations, cites concrete numbers: 50% of consumers prefer live chat, 90% more likely to do business with immediate answers, 70% of Millennials report positive experiences; names tools and examples: GPT-2, Roof AI, Intercom, Do not pay and Domino’s deployments; shows a working SMS demo (text +1 718 808 8824) and describes FAQ, sales, reminder bots and measurable engagement lifts.
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chapters (19)
- 0:00Introduction
- 7:18About me
- 7:35My background
- 8:04What is Chatbot
- 9:06How Chatbot Works
- 11:22Pizza Delivery
- 11:47What does this mean for small and mediumsized businesses
- 12:47The numbers
- 13:34Answer immediately
- 14:40Chatbots
- 15:44Use Cases
- 15:58Do Not Pay That Code
- 17:12Roof AI
- 18:22Intercom
- 20:04Text Based Chatbot
- 21:33FAQ Bot
- 23:03Sales Chatbot
- 24:04Reminder Chatbot
- 25:01Outro
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