UX IRL
summary
Concrete claims and artifacts guide decisions: the microphone invention (late 1800s) changes reach, Da Vinci's conveyor fails and teaches rapid iteration, Henry Ford's assembly line trades worker joy for scale, Patricia Moore dresses as elderly to prove extreme empathy, the iPhone dock breaks time‑to‑screen while the heavy Elevation Dock fixes it, the Norman door and less what the fuck more give a fuck poster crystallize measurable WTF moments, and the 35,000 daily decisions stat frames where tiny fixes produce big delight.
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chapters (10)
- 0:00Introduction to UX
- 2:04UX is everywhere
- 5:53History of user experience
- 9:12Walt Disney's UX principles
- 12:51Designing the Disney flow
- 19:21Digital design applications
- 24:27Designing for emotion
- 28:48Removing WTF moments
- 32:26Don Norman's design rules
- 36:13Empathy in design
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