Process communication: how to fit people into boxes
summary
Presents a six‑type personality profiling toolkit (Empathic, Workaholic, Rebel, Persistor, Promoter, Dreamer) inspired by a model reportedly used at NASA, plus defined communication channels and stress behaviors for each. Describes each type’s psychological needs, how they miscommunicate under stress, and when to use calming versus directive language, with practical examples drawn from sitcom characters to help teams identify profiles and adapt their communication.
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chapters (9)
- 0:00Introduction
- 0:50Introduction and presentation
- 3:16Lily Aldrin
- 4:10Empathy
- 6:02The Work oman
- 8:54The Rebel
- 11:30The Persistent
- 13:54The Promoter
- 15:58The Dreamer
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