Bringing the team along for the ride
summary
Four concrete steps: workshop risky assumptions workshop to turn assumptions into focused learning goals and prioritize via a 2x2; pull team members in as note-takers/co-moderators so engineers and PMs hear users directly; run a hands-on synthesis workshop with post‑its to answer the original questions; run small, frequent studies — typically five users every two weeks with about 4 hours per fortnight commitment — which measurably shifts decisions toward users and increases team engagement.
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chapters (7)
- 0:00Start
- 3:402. Having team members be note-takers in user
- 4:57growing user- centredness in the people around us
- 5:51everyone in a software company makes decisions that affect the end users.
- 7:09engineers are the front line of UX
- 9:051. set learning goals as a team
- 14:09being in the room listening to a participant is so empathy-building
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