I am your customer: trust & identity in the digital age
summary
Personal identity built in one country disappears in another: bank onboarding still asks to print this application out and show 100 points of ID, so moving customers repeat verification. Cited numbers: 260 million migrants globally and 143 million Equifax accounts breached motivate urgency. Proposed fix is practical: compose APIs that connect banks telcos utilities, verify credentials via an agreed quorum or attestations, then surface offers (accounts, loans, mobile plans). Proof is conceptual with prototypes implied; next step is cross‑institution integration.
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chapters (24)
- 0:00Intro
- 0:30My story
- 0:50Selling books online
- 1:00The dotcom boom
- 1:23I am an unknown
- 2:17Paperbased world
- 3:08The world changed
- 4:12Why 2010
- 4:32National Australia Bank
- 6:04Why is this so hard
- 6:53Why is this so difficult
- 7:03About Akhil
- 7:56Why companies do things right
- 11:45The opportunity
- 12:33Trust is eroding
- 13:34Data breaches
- 15:33Ecosystems
- 16:30Trust
- 19:57Ecosystem play
- 22:11I and be a customer
- 22:24I have a problem
- 22:37Migrants
- 23:45Call to action
- 25:21Moving again
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