Beyond Open Banking - Open Innovation & Open Business
summary
Claim: open banking delivers few customer benefits because banks center products not journeys. Recommendation: create an open business line that owns partnerships, product, API development and operations so banking becomes invisible in customer journeys. Implementation relies on APIs and microservices to stitch mortgage approvals, property deposits, furniture financing and supermarket payment collaborations; examples include overnight bank–supermarket integrations. Proof points: FORMS HK is listed in Shenzhen (>6 billion RMB market cap, ~2,300 consultants) and participates in project in indra 9 rock phase 2 (CBDC).
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chapters (7)
- 0:00Introduction
- 6:41Open Banking vision
- 11:59API economy fundamentals
- 14:13Customer journeys in banking
- 17:50Open Business model
- 21:49Key takeaways
- 22:09Q&A
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