How Paytm is using in-app chat to make payments and e-commerce more social
summary
Paytm adds an in‑app chat called Messages that creates an identity-first view of transactions (names, bank‑verified names, contact labels), lets users attach notes, invoices or voice memos to payments for context, and exposes a destination for businesses and mini‑apps. Implementation uses Sendbird platform APIs to insert rich payment messages and support multi‑app reuse, handles scale (over a billion messages during migration) and rolls out as a chat-powered payments and engagement inbox.
AI-written summary · about
chapters (8)
- 0:00Start
- 6:48How Online Payments Happen in India
- 11:44Extensibility
- 14:21Why Did We Use Sandboard Instead of Just Building this Ourselves
- 15:59Product Complexity
- 17:15Intro
- 18:16Why Build Your Own Messaging Platform
- 21:50How Does this Compare to Twilio
related talks
50mNavigating regulations: Paytm's experience as Wallet and Payment Bank
01h 01mSamsung Pay, More Than a Wallet
19mThe Path to Innovate in Banking
28mWhy social engagement APIs are essential to your KPIs
55mConversation Is the Next Big Interface
23mAdvancing Mobile Payments in China and Southeast Asia
20mF8 Refresh | Sell and retain: Build conversational commerce on Messenger that help you drive results
03mNew transaction features on smart devices