Wading through treacle: why bother being a product manager in the...
summary
Product work at the Ministry of Justice focuses on remaking an end-to-end public service for mental capacity over a decade rather than chasing quick wins: teams replace legacy systems, shift to in‑house multidisciplinary squads (about 60% civil servant), decommission paper stores weighing roughly 1.2 km of paper, and design multi-channel journeys that aren’t just web forms. The effort delivers prototypes, several failed legislative attempts and finally primary legislative change Sept 2023, and produces the first product to go live on GOV.UK while rollout to real users continues.
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chapters (11)
- 0:00Introduction
- 1:04Product management in government
- 3:10Product management in public sector
- 8:02Solving problems in government
- 12:12Understanding public service users
- 16:25Measuring value in government
- 19:37Decade in public sector product management
- 23:52Building organizational trust
- 31:55Legislative barriers to improvement
- 35:25Is it worth it?
- 38:12Q&A
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