Continuous improvement by the numbers, & the culture
summary
Skyscanner builds a delivery-metrics workflow: starts with manual Excel, pilots PlanDeck across ~15 squads (≈10 engaged), then scales via cohorts into tribes and 80 squads 13 tribes. Teams measure epic cycle time, PR review wait and efficiency; consolidating epics cuts WIP and makes work 37% faster on epics and swings many sprints from ~30% waiting to mostly active time. Rollout focuses on manager-led cohorts, education plus proactive support, and avoids opaque vendor calculations.
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chapters (7)
- 0:00Introduction
- 2:00Team metrics
- 8:20Value streams
- 14:10Prove their application
- 17:35Work in progress
- 22:30Key principles
- 25:40How to scale
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