The Superabile Inail Contact Center Experience for Disability
summary
Overview of INAIL’s SuperAbile contact-center ecosystem serving people with disabilities for 20 years, covering its integrated call center, accessible web portal and monthly magazine. Describes how the magazine and related media (accessible formats, audiobooks, and an accessible graphic novel) are produced, and organizational roles in making these services fully accessible.
AI-written summary · about
chapters (8)
- 0:00Superabile project intro
- 5:20Twenty years of social inclusion
- 10:16Accessibility as active participation
- 16:59Superabile community model
- 23:21Superabile digital magazine
- 29:06Collaboration with UIC
- 36:55Fabiola graphic novel & audiobook
- 42:58Conclusion
related talks
55mINPS: Simplification and Accessibility for a Wider Audience
39mAccessible Technology for an Independent and Inclusive Everyday Life
01h 09mNational Initiatives for Accessibility
55mAccessibility in Practice: People with Disabilities’ Experiences with Digital Services
47mAccessibility 360: Research and Technology to Improve Independent Living
40mThe Government and Accessibility
01h 45mFriday opening keynote of Accessibility Days 2024
01h 00mDIGITAL RIGHTS: Awareness and Ways to Exercise Them