Trauma-Informed Documentation: Taking empathy & inclusive language to the next leve
summary
Defines trauma types and gives concrete numbers (APA ~7% lifetime PTSD, COVID ~7M confirmed ~22M estimated, HIV/AIDS ~40M deaths) and personal examples (near-fatal bike collision, prolonged school bullying) to show lasting effects. Shows practical fixes: visible content warnings on slides, swap harmful metaphors like whitelist/blacklist for allow list or deny list, use pattern-matching to spot problematic terms, and combine microinterventions (buttons, private nudges, daily practice) with a strategy rather than a banned-words list. No on-stage Q&A.
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chapters (9)
- 0:00Introduction
- 1:07Ground rules
- 3:36Defining trauma
- 9:19Complex and generational trauma
- 16:07Trauma and inclusive language
- 21:14Problematic tech language
- 29:01Empathy in tech docs
- 32:10Advocating daily
- 36:28Closing remarks
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