Tulips to Turmeric: Lessons Learned from a Global Team
summary
Case study of Korean Air 801 (1997, 228 deaths) leads to a concrete change: mandatory cultural training for pilots to break hierarchical silence. Practical workplace takeaways: treat “yeah I can try” as a possible indirect no, recap action items by email, and prefer open questions like “how difficult is this?” Time examples: expect an Indian lunch to take ~1 hour versus a 2–5 minute sandwich; set a team contract with a 5–10 minute buffer and a fun penalty — bring coffee — to enforce punctuality.
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chapters (16)
- 0:00Global team challenges
- 1:29Speaker introduction
- 2:11Low vs high context communication
- 3:59Communication styles impact
- 5:43Cultural division by communication
- 6:46Working with high context cultures
- 7:08Working with low context cultures
- 7:31Time management across cultures
- 9:55Adapting time management
- 11:00Challenges of negative feedback
- 11:43Direct vs indirect feedback
- 13:08Indirect feedback examples
- 15:58Cultural division by feedback
- 16:59Working with direct feedback cultures
- 17:43Working with indirect feedback cultures
- 18:27Conclusion
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