LEGO® Serious Play® Retrospective
summary
Presents facilitator feedback from using LEGO® Serious Play® in three different workshops: a company executive committee, exploring needs for experimenting with a chatbot, and defining the future of the national police in Luxembourg. Describes practical lessons and outcomes from applying the LEGO Serious Play methodology to these distinct organizational problems.
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chapters (7)
- 0:00Introduction
- 2:30Origins and validation
- 4:16Keys to success
- 6:45Smile case study
- 9:56Helpdesk case study
- 12:42Police case study
- 14:07Documentation and sharing
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