Emotional Healthcare and Data Storytelling
summary
Claims that data doesn't matter to patients and that behavior changes when numbers are translated into emotional stories, not raw metrics. Emphasizes the Ooh Ah principle—surprise with a visual hook then provide the reasoning—and shows the Fuel Band as an example of converting raw counts into a single quantified score that still fails to move people. Argues for design up front with engineering and for translating analytics into relatable narratives and interactions.
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