Self-defense for change agents
summary
Argues that change in long-lived enterprises requires tactics not pep talks: uses Aikido and nonviolent communication to deflect hostile energy, systems thinking to dance with systems, and deliberate-calm practices to manage stress. Recommends concrete moves: plant seeds and nourish them (repeat ideas, write the doc that becomes the rule), manage up and give your manager aces so leadership can act, plus explicit boundaries and escalation when tolerance becomes harm. Examples and analogies show what worked and what failed.
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chapters (13)
- 0:00Introduction
- 1:09Visible nail challenge
- 2:34Nonviolent conflict tool
- 4:20Lack of control in systems
- 6:48Fear in organizational change
- 9:16Planting seeds for culture
- 10:42Accepting reality
- 13:09Managing up strategically
- 15:40Active listening superpower
- 16:41Writing the rules through documentation
- 17:22Vulnerability and safety dark side
- 19:29Setting boundaries
- 21:18Stop beating yourself up after mistakes
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