How Customers Helped Shape the Future of Slack
summary
Claims a complete UI redesign improves comprehension and prioritization; team prototypes in Figma, ships incremental builds to a shared Slack channel with ~100 users from dozens of organizations, runs benchmark task studies, and iterates until key actions are measurably easier. Concrete findings: a desktop floating action button failure hides compose; right‑click discovery is high‑utility and worth surfacing. Outcome: top navigation, persistent search, reordered sidebar and themes ship and the rollout accelerates during COVID because validated users report clearer paths and faster task completion.
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chapters (9)
- 0:00Intro
- 0:50Anna
- 6:39Don't make people think.
- 9:06Experimentation
- 9:59Omphaloskepsis
- 10:50Customer collaboration
- 14:51New user studies
- 17:36Make it feel wonderful.
- 20:10Don't be a stranger.
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