Creating Safe & Thriving Communities: Powerful Content Moderation Strategies......
summary
Start with clear community guidelines then label, detect and measure specific bad behaviors using models trained on your own data and train models twice a month to catch evolving kid slang. A tiny fraction drives most harm: less than 0.5% of players cause 75% of toxicity and eight accounts can produce 25% of incidents in a 30,000 user pool. Combine tech to support moderators, coaching repeat offenders to change, and compliance with DSA/UK/US rules; note that safe games have 75% more revenue.
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chapters (14)
- 0:00Safe community moderation intro
- 1:12Toxicity in gaming
- 2:41Toxicity impact on players
- 4:29Regulations forcing moderation
- 5:58Toxicity’s revenue cost
- 7:02Community management evolution
- 8:31Proactive moderation & feedback
- 9:16Guidelines before tech
- 10:17AI moderation benefits and challenges
- 11:23Toxic players vs content
- 12:47People, processes, data
- 13:28Coaching toxic players
- 14:32Safer gaming key takeaways
- 15:34Q&A on game design
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