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Lightning Talk: Customer Success...

Lightningat PAYMENTSfn 2019 · 2019-04-16..04-18· [api-design]
name:Doug Fry
links:none on file
slides:none on file

Manages 400+ monthly customers and gateway relationships and shows how specific data and contacts decide action not topic labels Uses gateway metrics like success rates by currency, volume and payout currency to pick gateways for new markets Tracks API deprecation timelines and customer exposure to plan migrations Evaluates new gateway features such as alternative payments and split payouts, matches them to customer requests, and reports whether integrations and migrations succeed or require further work

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