How Consumerism, Technology & Pandemic Are Accelerating Digital Transformation
summary
COVID-19 compresses roadmaps: programs planned for five years complete in five months and two-year telehealth plans finish in two months, driven by rapid telehealth deployed in two months rollouts and weekend platform installs. Research draws on 150 interviews and analysis of the top 15 health systems showing revenue drops from deferred elective procedures, PPE costs and investment losses. Hospitals build geo-tracked curbside check-in workflows, add chatbots, remote monitoring, cloud, voice scribing and CRM integrations; security and new financial models remain urgent.
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chapters (15)
- 0:00Introduction
- 2:04Paddys books
- 2:52Personal learning
- 3:47Health systems operating income
- 5:00Timelines for digital transformation
- 6:12Areas of focus
- 8:24Competitive landscape
- 9:31Health system priorities
- 11:01Health system maturity model
- 12:56Agile digital transformation blueprint
- 15:09IT foundation
- 16:02Emerging technologies
- 17:08Ice framework
- 19:14How to get digital
- 22:56Questions
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