Top 5 Things You Can Do To Reduce Operational Load
summary
PagerDuty data shows incidents roughly double for customers in March and a 38% rise platform‑wide in the six months after the pandemic; e‑learning spikes up to 10–11x and collaboration ~8x. Surveyed teams report 62% spending 10+ extra hours weekly and 55% taking incidents in personal time. Concrete tactics: automate incident collaboration and stakeholder messages, surface recent changes and upstream incidents for faster diagnosis, provide push‑button remediation that graduates to safe auto-remediation, pause noise since 14% auto-resolve and up to 50% are groupable.
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chapters (8)
- 0:00Introduction and context
- 1:07Why reduce operational load
- 5:24Automate incident collaboration
- 7:29Automate stakeholder communication
- 10:41Automate incident diagnosis
- 12:28Automate remediation steps
- 14:33Reduce non-incident interruptions
- 17:46Summary and Q&A
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