~/talk

How LivePerson is Tailoring its Conversational Platform Using OpenFaaS

on YouTube 37m
Talkat KubeCon + CloudNativeCon Europe 2019 · on Thursday, 2019-05-23· at 14:00· Hall 8.1 G1· [serverless, developer-experience]

speaker

name:Simon Pelczer
links:none on file

resources

video:https://youtu.be/bt06Z28uzPA
slides:none on file

summary

LivePerson embeds OpenFaaS on Kubernetes to let customers push custom chatbot functions — deployable from a developer center with templates, auth, CI and live debugging — and wires those functions into an event‑based interface with messenger connectors so chat events trigger commerce or email workflows. The platform enforces secure multi‑tenant access and secret isolation, relies on OpenFaaS autoscaling out of the box, and demonstrates a deployed email-sending function plus payload testing to prove the flow works end‑to‑end.

AI-written summary · about

chapters (12)

  1. 0:00OpenFaaS at LivePerson
  2. 1:25Need for extensible platform
  3. 3:43Managing interactions
  4. 6:27Use cases for flexibility
  5. 9:13Extending with functions
  6. 10:41Developer experience
  7. 18:20Scaling messaging channels
  8. 24:06Integration limits
  9. 25:37Demo: Email service extension
  10. 32:03Agent insights tracking
  11. 35:56Future plans
  12. 36:40Q&A

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