Rabo Online Banking – How Technology is changing an entire industry
summary
Rabobank rebuilds a failing hybrid app that had a one‑star App Store rating three years ago for roughly 5 million customers, replaces the old web wrapper with modern open‑source front‑end frameworks and moves core services to the cloud. The bank opens APIs under PSD2/Open Banking and launches a developer portal for account and payment APIs, integrates Garmin and Google Assistant, deploys machine learning for transaction categorization and fraud detection, and adds external‑account aggregation and investment features — many pilots already live and improving ratings.
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chapters (9)
- 0:00Introduction and welcome
- 1:08Technology transforming banking
- 2:31Hybrid app challenges
- 4:41New EU legislation impact
- 7:33Changing competition landscape
- 9:17App store rating controversy
- 10:41Innovative features and integrations
- 13:30Future of banking services
- 14:33Summary and Q&A
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