Systems of Exclusion
summary
Design choices create exclusion by default: three concrete failure modes are language, defaults, representation. Examples: gender fields reduce 50+ identities to a binary, despite 1.7% of the US population being intersex (≈5.64 million); booking.com handles 200M daily users so small UI defaults scale. Fixes include open text with open text with autocomplete, alphabetical or neutral ordering, backend cleaning via LLMs, making titles optional, and shifting design systems from static components to pattern-level guardrails for inclusive behavior.
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chapters (8)
- 0:00Introduction and speaker welcome
- 1:05Speaker introduction and background
- 8:36Understanding othering and its impact
- 14:41How design systems enforce exclusion
- 21:46Questioning defaults and assumptions
- 28:12Representation and diverse teams
- 30:18Queering systems and inclusivity
- 31:07Q&A on bias in AI and inclusivity
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